Frequently Asked Questions
Welcome to the Child Growth Foundation online store
You may have a few questions, please have a look at the FAQs below and see if your query is answered. If not, get in touch on contact form.
Is my information safe?
Your details are protected to the highest standards, and we don’t share personal information unless expressly stated. For more information, please see our privacy and data protection policy.
How can I query delivery, cancellation or return of my order?
Please get in in touch with us via the contact form, giving as much detail as possible and we will be in touch.
How can I Pay?
We accept payments through PayPal, but do not worry if you dont have a Paypal account, it will let you pay by debit or credit card. You WILL NOT need to sign up to Paypal, just follow the on-screen instructions.
Can I leave product reviews?
Oh yes, we love getting feedback, positive or negative! Each product has an option to add feedback.
Can I add Gift Aid to my purchases?
The online store just deals with the sale of branded merchandise, therefore is not eligible for Gift Aid. If you would like to make a donation and add Gift Aid to it, you can do so through our main website.
Where are your terms and conditions?
You can find our terms and conditions, here
Our helpline is available to everyone from 9.30am until 4pm, Monday to Friday (please leave a message if we are not available and we will get back to you as soon as possible)
If you are not a member and find the service helpful please consider becoming a member, because without the income from our members the service would not be available to help our families.